Frequently asked questions

Yes. And are very competitive.

We are working closely with a flooring brokerage company wholesaler that orders direct from the carpet manufacturer, passing the savings along, thus eliminating the middleman.

Yes. We have a vast knowledge of carpet and will always try to be helpful and honest in the selection of what is best suited for your needs.

All pad recommendation is in accordance with manufacturer and Carpet and Rug Institute guidelines.

Absolutely not. This is false information, most “off-gassing” of new carpet is within the first 24 hours or so if the carpet was shrink-wrapped at the factory and was opened in your house for the first time.

Most of the products that we sell are rolled goods and they are not shrink-wrapped. Properly ventilate with good air exchange for approximately the first couple to three days.

The new carpet smell should dissipate at this time. This off-gassing happens in most brand new household and office items such as; paints, stains, varnishes, insulation, flooring, kitchen cabinets, kitchen countertops, plywood, particleboard, paint strippers, copiers, computers, printers (very high on laser printers) and your brand new car… “Off-gassing” refers to the evaporation of synthetic compounds used in manufacturing a host of products, from cars to computers and toys to tennis balls.

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We believe that each and every project for us is just like a famous’ painters painting. Therefore we pay close attention to our artwork before we place our signature.

Certain industry standards and quality craftsmanship are performed on all our projects. We do have cheap inexpensive carpet and flooring options available.

We do not sub-contract any of our jobs. I personally supervise one or other all of our works, ensuring a professional top quality job.

All of our technicians are strictly working full time for our company.

Most definitely yes, otherwise no one would consider purchasing carpet if it really had to require regular adjustment and stretching every so often. Proper installation along with the right carpet and underpad selections you should NEVER require carpet stretching.

Therefore we do provide a Life Time Labour Warranty on all of our new carpet installations. However, with your existing wall to wall carpet, there are so many variables that cause the carpet to need a “tune-up” from time to time.

Carpet is amazing to take the abuse it receives, but occasionally something happens and the best course of action is to take care of it as soon as possible so that the problem doesn’t worsen. Repairing is cheaper than replacement.

Most single-area residential installs finish in one day. Full-house or stair-heavy jobs may take longer. We confirm timing after measure so you can plan furniture and access.

Someone 18+ should be available for access and a final walk-through. We protect floors and clean as we go, then review seams and transitions with you before we leave.

Pad choice depends on carpet construction, traffic and subfloor. We follow manufacturer and CRI guidelines and explain density and thickness options during your consult.

We use floor protection, shoe covers and careful furniture handling. Work areas are cleaned as we go, and we walk the job with you before we leave.

Yes. We install carpet and selected hard-surface products for residential and commercial spaces. Product choice and subfloor prep are confirmed before install day.

Furniture moving can be included when scoped. Large, fragile or built-in pieces may need special handling. We confirm what we move and what you should clear before the crew arrives.

Yes, disposal can be added to the job. Tear-out and haul-away are itemized so you know the cost before work starts.

Sometimes, if the existing surface is sound, flat and suitable. Often old carpet and pad should come up first. We advise after seeing the floor condition.

We select reducers, T-mouldings or thresholds that match height changes and traffic. Transitions are part of a clean, safe finish between flooring types.

Carpet wrinkles, buckles, lumps, and bulges are the #1 repair complaint we receive. Wall to wall carpet stretched over pad needs re-stretching at some point during the life of the carpet related to inadequate tackstrips, improper under padding, dragging furniture and improper or extensive carpet steam cleaning can also be the causes of wrinkling.

If a carpet has inadequate stretched, the life of the carpet is reduced by as much as 90%. A loose carpet not only wears poorly but is harder to vacuum and clean.

With small children and the elderly, it may cause them to actually trip on the wrinkles, possibly causing bodily harm. With the proper method of re-stretching, when walked on, the padding acts as a “shock absorber” springing the fiber backup, thus allowing you to wear on the top of the fiber, as opposed to a loose stretched carpet that bends over and continues to be beaten down in the walk patterns causing damage to the fiber and to the backing.

Your wall to wall carpet will wear prematurely. Stretching is invisible but the most important aspect of the installation process.

It will take 3-5 years to notice if your carpet was not properly stretched. Some broadlooms require re-stretching depending on the backing and the room size.

We do offer both methods to ensure that you won’t need a re-stretching service in the feature. Please check our gallery to see some before and after images.

Yes and No. If small objects and breakable items are removed from the area, then furniture moving pads will be used to move heavier items.

Anytime lightweight furniture is out of the room, it is easier to get tools and larger items moved around. Move as much as possible without straining yourself.

A proper re-stretching means to lift up your carpet and then to re-lay it back.

Yes. Depending on where the patch is, carpet age, the carpet type, sun location in the area – these are factors as to how much a patch will show.

Most seams even in new carpet show slightly, but most of the time the patch is better than the damage.

The best place to get a matching piece is from a closet. Sometimes fade will be a slight factor due to age, but this is going to be the same dye lot.

Then we can provide a different piece to put back in the closet. If there is no closet, a piece can be taken from under a piece of furniture that is not moved, and a different piece put in its place.

Always make repairs prior to any cleaning. Do not allow inexperienced people to attempt repairs.

Most carpet cleaners do not possess the experience or have proper tools to professionally repair your carpet. Like anything, always look to the “specialist” for the best job.

Check our Solution Partners page for recommendations.

Yes. Most generally, on a subfloor of plywood, 8 out of 10 times a squeaky, creaky floor can be eliminated or reduced.

It is necessary to pull back the carpet and pad to get to the subfloor so proper wood screws can be driven into the floor joists. In some cases, the “squeak” might be something different causing the problem.

It is not uncommon to have these “squeaks” as home ages, due to the wood curing or home settling. We have even clients with multimillion-dollar custom build mansions having this problem.

Due to the nature of this process, a job site inspection is mostly required.

Many single-room re-stretches finish in a few hours. Larger open plans or multi-room jobs take longer. We confirm after seeing photos or a site visit.

Most patches blend well but are rarely 100% invisible, especially on older or sun-faded carpet. We source the best match and place seams where they show least.

Yes. Small burns, claw pulls and pet spots are often patched from closet stock or under furniture. Severe damage may need a larger section replacement.

Yes. Stairs and hallways are common re-stretch areas. We lift, re-tension and re-secure edges so the carpet sits flat and safe under foot traffic.

Moisture and heat can relax tension, especially on older installs or weak tack strip. A proper professional stretching usually restores a flat, safe surface.

Yes. Seams can often be re-seamed, sealed and blended. Age, dye lot and traffic affect how invisible the repair looks. We set clear expectations.

Yes. Stair edges, nosings and runners can be repaired or re-stretched without replacing the whole house. Scope depends on wear and available matching stock.

Usually yes when the face fibre is still sound. Re-stretching restores tension and wear life. Replacement makes sense when backing, seams or wear are beyond repair.

Best matches come from closets or under furniture. If stock is gone, we discuss the closest available goods or a larger section replacement.

Once the water source is under control and the area has dried, carpet that stayed wet often needs the underpad replaced and the carpet re-stretched. For step-by-step guidance on what to do first, see our basement flood guide, or call (416) 858-7006 to talk through your situation.

Call (416) 858-7006 or use our contact form and describe the rooms, stairs and any old flooring that needs removing. For labour-only work we can often give a ballpark by phone. When material has to be ordered, we arrange a measure so seam placement and quantities are accurate.

We bring samples to your home so you can see colour and texture in your own lighting, review traffic and room use, then measure and put together a written estimate. Evening and weekend windows can be arranged around your schedule.

Deposits and payment schedules are set out on your estimate. We accept cheque, e-transfer, Visa/Mastercard and PayPal, and third-party financing may be available subject to approval.

Have your room priorities in mind, clear the main walk paths and note stairs, transitions or problem areas. Photos of hard-to-reach spaces help. Someone 18 or older should be on site to provide access and confirm decisions.

A phone estimate is a solid starting point when room sizes and conditions are clear. Final pricing is confirmed after a measure or site review when stairs, removal or floor prep are involved.

As in all phases of any job, everyone possesses a different level of ability. I have spent my entire working career in this profession.

I do only one kind of job and that is one that is the best I can do. All work is installed with premium supplies and all applications are in accordance with the manufacturer’s specifications.

We maintain professional standards through clear communication, punctual service, quality workmanship, fair pricing and a written guarantee. We have been established since May 2001, and word-of-mouth referrals remain our strongest source of business.

I pledge to do my very best if you choose me as your contractor.

Providing top-quality carpet sales and installation in Toronto since 2001. Highly rated since 2001 with over 1,255 verified reviews and counting.

What you see is what you pay. Every project includes a detailed itemized estimate, a clear written contract, and transparent invoicing — no surprises.

Our computerized measurement system optimizes material usage, minimizing waste and maximizing cost efficiency.

Accidental damage? We fix it at no labour cost, even if your pets are to blame.

Some conditions apply — inquire for details.

Purchase carpet from our flooring line and have it professionally installed by us to receive a free Limited Lifetime Labour Warranty.

We provide clear, tailored instructions so you understand every aspect of your flooring project.

We do not hire subcontractors. All installations are handled by our skilled in-house team, with no commission-based sales markup.

Our on-site consultations provide clear, tailored advice. Many clients say ours are the most informative they have ever received.

Shop-at-Home brings the showroom to your door at a time that works — including late evenings and weekends by arrangement.

No. Our technicians work full time for Victorious. Jobs are supervised for quality, communication and a consistent finish.

Since May 2001. Word of mouth and repeat clients have been our strongest growth. Longevity matters when you want accountable labour warranty support.

Yes. If carpet is too worn, faded or damaged to repair well, we say so. Repair is cheaper when it makes sense. Replacement is clearer when it does not.

We communicate schedule and scope clearly. Photos help with estimates and flood documentation. Ask for updates if you cannot be on site the whole day.

Carpet stretch, seams, stairs and pad choice are specialty skills. A focused crew with the right tools protects wear life and reduces callbacks.

We provide a labour warranty covering our installation workmanship. On carpet you buy from us and we install, a Limited Lifetime Labour Warranty may apply as a free upgrade; smaller carpet orders carry our standard one-year labour warranty. Some conditions apply and terms are confirmed on your estimate.

Yes. Fibre and stain warranties come from the mill. Our labour warranty covers installation. Keep your product documents with your install paperwork.

Call (416) 858-7006 with your job address, approximate install date, and photos. We review the issue, schedule a visit if needed, and confirm whether it falls under labour warranty or a paid repair.

Yes. Many of our customers are happy to provide a referral when needed. You can also read our reviews on our HomeStars and Google pages, and see named projects on our commercial references page.

Yes. HomeStars and Google reviews are public. For property managers and commercial clients we can also share relevant commercial references on request.

High-traffic areas benefit from vacuuming several times a week. Bedrooms can be less frequent. Use a vacuum suited to your pile so you lift soil without damaging fibres.

Make repairs first, then clean. Cleaning over open seams, burns or loose areas can worsen damage. Specialists should handle both steps in the right order.

Blot, do not rub. Use clean water or a mild carpet-safe solution, then blot dry. Avoid harsh household cleaners that can set stains or leave sticky residue.

Most homes do well with professional cleaning every 12 to 18 months. Pets, kids and heavy traffic may need it sooner. Always repair wrinkles or seams before cleaning.

Excess moisture and heat can loosen tension on some installs. Proper drying and a quality original stretch reduce risk. If ripples appear after cleaning, a re-stretch usually fixes it.

Factory-applied or professional protectors can help with spills. They are not stain-proof. We discuss options that match your fibre and lifestyle during selection.

Vacuum thoroughly, then blot with a mild vinegar-water mix and rinse by blotting with clean water. Repeat lightly rather than soaking the carpet.

Light spot care is fine. Deep DIY machines often leave moisture in the pad. For full cleans, a trained cleaner with proper extraction is safer for the install.

Yes. Cut pile, berber and thick pads need different brush and height settings. Wrong settings can fuzz loops or leave soil behind.

Entrance mats, regular vacuuming, prompt spot care, correct cleaning and a proper original stretch. Small habits prevent most early wear complaints.

Gentle vacuuming is fine once seams and edges have settled. Avoid aggressive beater bars on brand-new loops until fibres have relaxed. We advise based on your carpet type.

Yes. Mats trap grit that acts like sandpaper on fibres. Use mats inside and outside main doors to extend carpet life dramatically.

Heavy furniture can crush pile. Use coasters, rearrange occasionally and vacuum crushed areas. Deep set marks may need professional grooming or a small repair.

Avoid bleach, ammonia-heavy products and oily soaps that leave residue. Residue attracts soil. Stick to carpet-safe spotters and blot rather than soak.

Yes if you use rugs on top. Rotation reduces uneven fade and crush patterns. Check underneath for soil lines when you move them.

Yes. We install wall-to-wall stair carpet and custom runners, including pattern matching and secure edge finishing for busy homes.

French Cap wraps tread and riser with a tailored nose. Waterfall runs continuously over the nose. Cap usually wears better on busy stairs; we recommend based on carpet and traffic.

Stairs need firm support at the nose. We select pad and fastening methods suited to stair traffic so edges do not crush early.

Yes. Runners can be installed with rods or secure fastening systems that protect the wood while adding grip and quiet underfoot.

Every step concentrates pressure on the nose. Quality carpet, proper method and optional nosing protection make a large difference over time.

Sometimes. If dye lot and condition allow, we can replace stair sections. Severe wear may need a fuller stair re-cover. We advise after photos or a visit.

Hall and landing items are handled carefully. Clear small objects before we arrive so tools and rolls can move safely on the stairs.

Patterns need careful matching on treads and landings. It takes more time and skill, which we plan into the estimate so seams look intentional.

Yes. Loose stair carpet is a trip hazard. We re-secure and re-tension stair areas, and check landings and hallways that feed the stairs.

A standard residential stair run often finishes in a day. Custom runners, open sides and complex patterns can take longer. Timing is confirmed after measure.

Yes. Open sides and bullnose details need careful wrapping and fastening. We template and finish edges so they look clean and stay secure under traffic.

Yes. Runners can leave wood showing on both sides. Width, rod options and edge binding are chosen to suit your stair width and style.

Carpet adds traction and cushion, which many households prefer with kids or seniors. Proper stretch and secure nosings matter for safety.

Sometimes. Partial replacement works when dye lot and pattern allow. Heavy wear across many steps may need a fuller stair re-cover.

Yes, with careful planning. Landings and turns need extra material and skill so the pattern flows. We account for that in measure and quote.

Yes. We install carpet tile and broadloom for offices, clinics, retail and common areas, coordinated with building access rules.

Tile is modular and easy to replace in high-wear zones. Broadloom can feel more seamless. We compare traffic, budget and maintenance with you.

Often yes. Occupied offices and retail spaces are scheduled around quiet hours, elevators and security. We confirm access before the crew arrives.

Yes. Property managers and commercial clients can request COI and related paperwork for building approval.

We plan seams, roll direction and phasing so work zones stay usable. Material staging and protection are part of the commercial scope.

We try using leftover stock, attic stock or closest current dye lots. Exact matches depend on age and product availability.

Yes. Proper entrance systems reduce soil tracked onto carpet and hard surfaces, which lowers cleaning cost and wear.

We schedule around patient hours, use low-disruption methods and select products suited to cleaning protocols when specified.

Yes. Multi-floor or multi-suite jobs can be phased so tenants stay operational. We build a clear sequence into the estimate.

Tear-out, disposal and floor prep are itemized when needed. You see labour, materials and extras separately before work starts.

Yes. Hallways, amenities and unit interiors are common scopes. Building rules, elevator booking and protection plans are coordinated before start.

Often yes. Many offices and clinics prefer evenings or weekends. Access windows and noise rules are built into the schedule.

We can measure and advise on quantities for carpet tile or broadloom when engaged for the install. Specs and waste factors are reviewed with your drawings.

Phased zones, clear walk paths, dust control and tidy daily close-outs. We plan around your operating hours whenever possible.

Selected resilient products can be included when scoped. Subfloor prep and adhesive systems follow manufacturer guidelines for commercial traffic.

Nylon is typically stronger in high traffic and stairs. Polyester can feel soft and value-friendly in lower-traffic rooms. We match fibre to room use.

Wool offers a premium feel and natural resilience. It costs more and needs proper cleaning care. Great for living rooms and low-to-medium traffic when budget allows.

Face weight is fibre ounces per square yard. It is only one clue. Twist, density and fibre type matter more for real-world durability.

Pad should match carpet construction and traffic. Too soft can wrinkle or wear early. We follow manufacturer and CRI guidance on your specific product.

Yes. Pattern matching needs more material and time. The result looks intentional when planned correctly, which we include in the measure and quote.

Loop berbers handle traffic well and hide footprints. They can snag with pets. We discuss lifestyle before recommending loop constructions.

Both. We supply competitive rolled goods through wholesale channels and install in-house, or install customer-supplied material when suitable.

Higher twist usually resists matting better in cut-pile carpets. We explain twist and density in plain language when you compare samples.

Yes. Many homes use tougher fibre on stairs and softer styles in bedrooms. Transitions are planned so heights and edges meet cleanly.

Confirm fibre, backing, pad needs, pattern match waste, stair method and who warrants labour. Product alone is not a complete flooring system.

Colour is added in the fibre production stage, which improves fade and bleach resistance on many commercial and outdoor-capable products. We explain options for your use case.

Not alone. Density, twist and fibre type matter as much as weight. A lighter, denser construction can outperform a heavy, loose pile in traffic areas.

Action bac, unitary and cushion-back systems behave differently for stretch, seams and moisture. We match backing to the install method and room conditions.

Yes, many mills offer recycled content or lower-VOC options. We can source competitive goods through our wholesale partners when that is a priority.

Consider fade resistance, soil hiding and how light hits the pile. Mid-tones often hide traffic better than very light or very dark solids.

We bring samples to your home, review rooms and traffic, then measure and quote. You compare options in the actual light of your space.

Timing depends on season and route. Call (416) 858-7006 and we find the next available window, including evenings when needed.

We confirm materials, schedule install, review access notes and send reminders. Your written scope stays the reference for the job.

Someone 18+ should provide access and room priorities. Clear decisions on stairs, transitions and furniture save rework later.

Lead time depends on product availability and crew schedule. We give a realistic window when materials are confirmed, not a vague promise.

Yes. We coordinate specs, samples and site timing with designers, builders and property managers when you authorize it.

Remove small items and breakables. We handle larger furniture carefully. Keep pets secured and parking or elevator access ready.

Yes. Estimates list labour, materials and extras such as stairs, tear-out and transitions so pricing stays transparent.

Sometimes, if the new product fits the measure and lead time. Patterned or special-order goods may need a remake of the plan.

We can often install customer-supplied carpet when the product is suitable. Labour scope and any product limitations are confirmed first.

Clear main walk paths, note problem areas and have room priorities ready. Photos of stairs and transitions help if some spaces are hard to access.

Yes. Samples let you see colour and texture in your lighting. We narrow options to what fits traffic, pets and budget.

We measure carefully before ordering goods. Pattern match, stairs and waste are included so material arrives ready for a clean install.

We communicate revised dates as soon as we know. Install is scheduled when materials are confirmed so your home is not disrupted twice.

Short-term coordination is discussed case by case. Ideal timing is delivery close to install so goods are not sitting in a busy household.

Dense cut piles and solution-dyed fibres often handle pets better than open loops. We also talk about pad, cleaning habits and entry mats.

Small pulls and claw snags can often be trimmed or patched. Large areas may need a section replacement from closet stock.

Odour in the pad or subfloor needs more than surface cleaning. We assess whether pad replacement and sanitizing are required after the carpet is lifted.

Loops can snag on claws. Many pet homes do better with cut pile. If you love a loop look, we explain the trade-offs clearly.

Some accidental damage repairs are covered under stated conditions when you buy and install with us. Ask us to confirm what applies to your job.

Choose a durable fibre, keep nails trimmed and clean regularly. Secure stair installs matter because loose edges become trip points for pets and people.

If fibres are stained through, cleaning may not be enough. A patch from matching stock is often the cleanest fix when dye lot allows.

If pad and backing are saturated, replacement can be healthier and more cost-effective than repeated cleaning. We help you decide after inspection.

Pets alone rarely cause wrinkles. Running and play on a loose install can make ripples more obvious. Re-stretching restores a flat, safe surface.

Daily vacuuming of traffic paths, quick blot on accidents, entrance mats and periodic professional cleaning. Repair damage early before it spreads.

Patterns and mid-tones hide hair and paw traffic better than flat light solids. Fibre choice still matters for cleanability and claw resistance.

Small pulls can often be trimmed or re-tufted. Repeated clawing on loops may need a patch or a switch to cut-pile in the next install.

Yes when urine reached the pad. Odour lives in the cushion. New pad plus cleaning or sealing of the subfloor is the reliable fix.

Runners can be easier to replace when edges wear. Full carpet softens every step. We help you weigh cleaning, safety and style.

Yes. Density and moisture behaviour matter in pet homes. We recommend pad that supports the carpet and holds up to real household use.