Getting Ready Installing carpet is a construction project. Be prepared for loud noise and strong odours during construction. Make sure pets and small children are attended to and kept in a safe and secure area. Appropriate arrangements should be made for any persons with respiratory considerations or sensitivity to dust or to urethane solvents.
BEFORE INSTALLATION DAY, BE SURE THAT:
– The installation site is completely enclosed, with outside windows, doors, and thresholds in place.
– Remove all breakables from the areas in and around the installation area.
– In the process of removing and installing flooring, the creation of dust is unavoidable and will not be the subject of any claim.
– All wet processes, such as drywall or plaster, are finished well before installation.
– Air conditioning, heating, and ventilation systems are in working order.
– Electricity and water are available in the work area.
– Any new, unfinished quarter-round or base moulding that you will be providing has been painted or stained. We recommend that the painting or staining is complete at least 24 hours before installation.
– Special arrangements are made to move dishwashers, refrigerators, freezers, washers, dryers, any other appliances or large equipment. Also ensure pianos, electronics, grandfather clocks, pool tables and antiques are moved to a safe place. These are items that Victorious Flooring Technicians will not move. Your sales representative may be able to give you a referral.
– Make sure arrangements have been made for the installer to enter your neighbourhood (gate passes, security, parking, service elevators required for the entire day, service entrances, designated parking spot to fit a cargo van)
FOR AREAS DIRECTLY AFFECTED BY THE INSTALLATION:
– Create a clear path through your home or office for easy access to the installation area and removal of debris.
– We will be careful as possible when removing baseboards and mouldings. However, we cannot be responsible for broken or damaged baseboards. Also, be advised that existing baseboards will not fit as they originally did, especially if the baseboards are raised or lowered from their original position.
– Cover furniture and floors along this path and in areas adjacent to the installation.
– Make sure shelves of hutches, cabinets and bookcases are empty; glass shelving is removed.
– If installation will be in a closet or pantry, make sure they are cleared of all items from the floor to a height of at least 4 feet (if centre posts supporting wire shelving are present, clear all shelves).
– Put away and secure all personal items and valuables.
– Clear the tops of desks, tables, dressers and chests of all objects and items.
– Remove pictures and decorative items from walls.
– Remove all heirlooms and items of special significance.
– Remove all bedding from beds and store away.
– Completely drain waterbeds.
– Provide instructions or special tools for disassembling of special items or furniture.
– Empty aquariums and prepare them to be moved.
– Identify the locations of hidden wires for security systems, speakers, phones, etc.
– Disassemble all computers, TV’s and any other electronic devices and move away from the installation area.
BELOW IS A LIST OF OTHER THINGS TO KEEP IN MIND DURING THE INSTALLATION:
– Have an adult with the authority to make installation decisions on hand during the installation process, unless special arrangements have been made with your sales representative.
– Keep the temperature in the installation area within 23 ~ 25 degrees Celsius (74-77 degrees Fahrenheit).
– Keep children and pets away from the installation area.
– Should concealed imperfections or damages be revealed during the removal or replacement of your existing floor, additional work will be required. Sub-floor damage and imperfections can only be determined after we remove the existing flooring. Any imperfections found in the sub-floor and requiring correction will be the sole responsibility of the customer.
– We are not responsible for any problems that may arise due to preexisting structural conditions such as asbestos, mold or building code violations.
– There will be some variation in shade or characteristic between the sample you chose and the product actually installed in your home. The difference will be within the manufacturer’s tolerance specifications.
– If you are adding a carpet of the same style and colour that is already in your home, the colour will not match exactly due to the fact that the new carpet will be from a different dye lot than the original carpet.
– In most homes, the walls are not square. For material with a pattern, it is the homeowner’s responsibility to communicate to the installer which wall they would like to have the pattern run parallel to. Otherwise, the installers will use their best judgment.
– If necessary, our installers will remove doors and set them back in place. They will not shave doors to make room for the new flooring.
– Vibrations from the installation may cause cracks in wall moulding and popping off some loose drywall nails. We are not responsible for such damage since it is an unavoidable part of the installation process.
– It is not the responsibility of our installers to fix squeaky subfloors or wall structures.
WHEN THE INSTALLATION PROCESS IS COMPLETE, OUR INSTALLATION TEAM WILL:
– Remove all installation-related major debris. Vacuuming is subjected to an additional service charge and cannot be guaranteed against pet and food allergies.
– Conduct a final inspection of your new carpet and the installation site for your approval.
– With your assistance in placement, move furniture back into place.
AFTER INSTALLATION ONCE YOUR NEW CARPET HAS BEEN INSTALLED, YOU SHOULD:
– Be sure to thoroughly examine the job with your installer to ensure your satisfaction before they leave.
– Complete any touch-up painting required on walls, doors or trim.
– Change your air filters,
– Make sure all doors work properly. If your new carpet is substantially thicker than the old carpet, your doors may no longer swing freely. You may need to hire a carpenter to trim them or install replacements.
– Immediately begin proper care and maintenance. Always follow the manufacturer’s recommendations to maintain your warranty and keep your new carpet looking its best!
– New flooring and installation materials can often affect indoor air quality. Ventilate your home following the installation. Please remember, everything that is new will have an odour whether noticeable or not.
Victorious Flooring will make every effort to perform our work in a responsible and conscientious manner while in your home. We cannot take responsibility for damage resulting from items coming apart when being moved or being improperly secured prior to moving. We must rely on the homeowner to provide us with guidance and information regarding the safe and proper handling of their possessions.
Carpet Repairs Carpet Pet Damages
IF, UPON INSTALLATION, WE FIND THE FOLLOWING PROBLEMS WE WILL NOT BE ABLE TO COMPLETE INSTALLATION IN YOUR HOME UNTIL REPAIRS HAVE BEEN COMPLETED BY AN OUTSIDE PARTY:
- Termite Damage
- Framing Issues
UNLESS SPECIFICALLY AGREED TO IN WRITING, VICTORIOUS FLOORING WILL NOT TAKE RESPONSIBILITY FOR:
- Any pre-existing deficiencies or defects in sub-floor systems
- Moving small, individual items which are not boxed up
- Moving personal items, clothing and unfolded bedding
- Pets accidentally injured or let loose
- Clearing out closets and storage areas
- Repairing, repainting or touching up walls, wallpaper, woodwork, or furnishings due to incidental nicks, dents, scuffing or scratches
- Moving pianos, pool tables, grandfather clocks, antiques, electronics or over-sized refrigerators, freezers or equipment.
Carpet replacement requires a large area to lay out and cut the new carpeting prior to installation. We will expect to use your driveway or parking area for this task during dry weather. If weather conditions do not permit effectively working outside, and a large, completely vacant indoor area such as a double garage is not available, we will have to reschedule the installation for another date.
Carpet Sales Basement Carpeting
PLEASE KEEP IN MIND THAT:
– Carpet seams are a natural product characteristic. Some carpet styles can show the placement of the seam tape more than others. This is referred to as telegraphing or peaking, and it is particularly noticeable in a low cut pile and looped – carpets. A seam may be excellent and considered ‘tight’ but can still be seen.
– Shedding is a natural part of a new carpet. Frequent vacuuming for the first few days should remove any loose fibres from the carpet’s surface.
– Sprouting refers to small tufts or loops of carpet that become visible after the installation. Use a small pair of scissors to carefully trim the loose fibres flush with the surface of the carpet.
– If wrinkles or ripples appear in the carpet, it may be necessary to re-stretch the carpet. Please contact us to have this done professionally. We will do this under warranty up to two years after installation.
– We recommend vacuums with adjustable beater bars and suction to accommodate the type of carpet purchased. Especially for softer fibres and looped (Berber) carpets.
Servicing; Ajax, Aurora, Brampton, Burlington, Caledon, Concord, Etobicoke, Halton Hills, King City, Maple, Markham, Milton, Mississauga, Newmarket, Oakridge, Oakville, Oshawa, Pickering, Rexdale, Richmond Hill, Scarborough, Streetsville, Thornhill, Toronto, Unionville, Uxbridge, Vaughan, Whitby, Whitchurch–Stouffville, Woodbridge.
Provided Services; Wall to wall carpet sales, carpeting stairs, stair runners, basement carpet, bedroom carpet, hallway carpets, commercial carpet, carpet tiles, carpet installation, carpet repairs, carpet stretching, carpet fitting,